Please contact your local Janome retailer for warranty work. All official Janome UK retailers are listed here on our website.
For general enquiries please contact us on 0161 666 6011. For customer services enquiries please call 0161 666 6006.
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Jobs at Janome
Customer Service Advisor - Educator
Janome UK Head Office, Stockport. Full-time - Permanent
Do you know your front loader from your top loader? Are you familiar with Janome sewing machines and overlockers? At Janome UK we are passionate about people who sew. We want our customers to enjoy using our machines and we are here to help!
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An opportunity has arisen to join our small team. We are looking to recruit a new team member to help people with sewing machine related queries. This full-time vacancy is based at Janome Head Office in Stockport.
A friendly telephone manner is essential and a good knowledge of sewing machines and sewing related applications is also essential. You must be computer literate with the ability to work on your own initiative and as part of a team.
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We aim to deliver exceptional customer service in troubleshooting sewing machine related issues by telephone and email. Suitable candidates will have excellent interpersonal and listening skills to help deal with a wide range of sewing machine related enquiries.
Previous customer service experience would be helpful. If you have a passion for sewing machines and have a confident, friendly, professional manner, we would like to hear from you. Experience of exhibition demonstration, tutoring would be an advantage as there may be an opportunity to join our exhibition team.
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Janome offer excellent working conditions, a competitive salary of up to £35,000, depending on experience, plus additional benefits after a qualifying period.
Interested candidates should email a detailed CV to jobs@janome.live
Immediate vacancy, please apply today.
Support Role - Customer Service & Training
Janome UK Head Office, Stockport. Part Time - 2-3 days per week
We have an opportunity for a new member of staff to join our customer service team based at Janome Head Office in Bredbury Stockport.
We are looking for a friendly personality, who is adaptable and capable of working independently under the guidance of our customer services manager. Duties will include preparation and cleaning of sewing machines ready for workshops and events. Cutting and pressing of fabrics, plus general duties for backstage preparation as required to assist in the smooth running of the department. Suitable candidates will have a good general education with a working knowledge of using domestic sewing machines… ideally Janome.
If you are self-motivated with good organisational skills and used to prioritising workloads to tight deadlines, with high standards of attention to detail, we would like to hear from you.
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The position is initially for 2-3 days per week and would suit someone who has a keen interest in sewing and sewing machines.
Janome offer excellent working conditions. The salary for this role is National Living Wage, pro rata, plus additional benefits after a qualifying period.
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Typical working day is 09.00 to 16.45 with a 35 minute lunchbreak at 12.55 to 13.30.
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Interested candidates should email a detailed CV with covering letter to jobs@janome.live
Position available from November 2026.